TERMS OF SERVICE
Last Updated: 15th July, 2026
These Terms of Service ("Terms") govern your use of the DrCool Care website, mobile application, and related services. By accessing or using DrCool Care, you agree to be bound by these Terms. Terms of Service establish the rules governing use of a platform, user responsibilities, payments, liability limits, and account management.
1. About DrCool Care
DrCool Care is a technology platform that connects customers with independent service engineers for appliance repair, installation, maintenance, inspection, and related services.
DrCool Care acts as a marketplace and service facilitation platform and is not the manufacturer of any appliance or spare part. Marketplace terms commonly define the platform's role, user obligations, and service conditions.
2. Acceptance of Terms
By:
Creating an account
Booking a service
Registering as an engineer
Accessing our website or app
you agree to comply with these Terms and all applicable laws. Acceptance of the terms through platform use is a standard part of online service agreements.
3. User Eligibility
You must:
Be at least 18 years old
Provide accurate information
Have legal authority to enter into agreements
DrCool Care may suspend or terminate accounts that provide false information.
4. Customer Responsibilities
Customers agree to:
Provide correct service details
Allow reasonable access for inspection and repair
Make payments as required
Treat engineers respectfully
Not engage in abusive, threatening, or fraudulent behavior
Customers must not:
Provide false complaints
Attempt payment fraud
Circumvent the platform after booking
Misuse the application
5. Engineer Responsibilities
Engineers agree to:
Provide accurate registration information
Maintain professional conduct
Follow platform procedures
Upload required job photos
Use OTP verification where required
Comply with safety regulations
Engineers remain responsible for their workmanship and professional conduct.
6. Service Booking
Service requests are subject to:
Engineer availability
Service area availability
Technical feasibility
Successful payment processing
DrCool Care does not guarantee immediate service availability.
7. Diagnosis Charges
Where applicable:
Diagnosis charges are collected before service booking.
Diagnosis charges cover inspection and fault identification.
Diagnosis charges may be adjusted against the final approved repair invoice as per platform rules.
Diagnosis charges are generally non-refundable once the engineer visit has been scheduled or completed.
8. Quotations and Customer Approval
After inspection:
Engineers may provide a repair quotation.
Work will begin only after customer approval.
Approval may be recorded through OTP, digital confirmation, checkbox acceptance, or other approved methods.
Once approved, the customer authorizes the repair work and applicable charges.
9. Payments
Customers agree to pay:
Diagnosis charges
Service charges
Installation charges
Approved repair charges
Applicable taxes
Payments may be processed through third-party payment providers.
DrCool Care reserves the right to suspend services for unpaid amounts.
10. Spare Parts and Materials
Where spare parts, gas charging, consumables, or materials are used:
Charges may be separate from diagnosis charges.
Availability may vary.
Warranty may differ by product or supplier.
DrCool Care does not manufacture spare parts and cannot guarantee third-party product availability.
11. Warranty
Warranty, if offered, applies only to the specific repair or service performed.
Warranty does not cover:
Physical damage
Customer misuse
Power fluctuations
Water damage
Unauthorized repairs
New faults unrelated to the original service
Warranty decisions may require technical inspection.
12. Cancellation Policy
Customers may cancel bookings subject to the Refund Policy.
DrCool Care may cancel bookings due to:
Safety concerns
Fraud detection
Engineer unavailability
Incorrect booking information
13. Account Suspension and Termination
DrCool Care may suspend or terminate accounts for:
Fraudulent activity
False information
Abuse of staff or engineers
Payment disputes involving fraud
Violation of these Terms
The platform may refuse service where necessary to protect users and operations.
14. Intellectual Property
All content, trademarks, logos, software, graphics, and materials associated with DrCool Care remain the property of DrCool Care.
Users may not:
Copy
Reproduce
Sell
Modify
Reverse engineer
any platform content without written permission. Intellectual property protection is a standard component of Terms of Service.
15. Prohibited Activities
Users shall not:
Hack or interfere with the platform
Upload malicious software
Impersonate another person
Use fake identities
Abuse support systems
Perform illegal activities using the platform
Online platform terms commonly prohibit unauthorized access, misuse, and fraudulent activity.
16. Limitation of Liability
To the maximum extent permitted by law:
DrCool Care shall not be liable for:
Indirect losses
Business losses
Loss of profits
Data loss
Delays caused by third parties
Manufacturer defects
Power supply issues
Natural disasters
Events beyond reasonable control
Limitation of liability clauses are a standard feature of Terms of Service agreements.
17. Independent Service Providers
Engineers registered on DrCool Care may operate as independent service providers.
DrCool Care facilitates bookings, payments, communication, and support but does not guarantee the performance of independent contractors beyond applicable platform policies.
18. Privacy
Use of the platform is also governed by the DrCool Care Privacy Policy.
By using the platform, users consent to the collection and processing of information as described in the Privacy Policy.
19. Force Majeure
DrCool Care shall not be responsible for delays or failures caused by:
Natural disasters
Government restrictions
Internet failures
Power failures
Strikes
War
Pandemics
Events beyond reasonable control
20. Dispute Resolution
Any dispute shall first be submitted to DrCool Care customer support for resolution.
If unresolved, disputes shall be governed by the laws of India and subject to the jurisdiction of the competent courts.
21. Changes to Terms
DrCool Care may update these Terms at any time.
Updated Terms will be published on the website and mobile application.
Continued use of the platform after updates constitutes acceptance of the revised Terms.
22. Contact Information
DrCool Care
Email: support@drcoolcare.com
Website: https://drcoolcare.com/
Customer Support: +91 9196009018
Final User Consent:-
By registering, booking a service, making a payment, approving a quotation, or using DrCool Care in any manner, you acknowledge that you have read, understood, and agreed to these Terms of Service, Privacy Policy, Refund Policy, and all related platform policies.