DRCOOL CARE REFUND POLICY
Last updated: 15 July 2026
This Refund Policy governs refunds, cancellations, and payment adjustments for all services booked through DrCool Care.
By using the DrCool Care platform, you agree to this Refund Policy.
1. Diagnosis / Inspection Charges
The Diagnosis (Inspection) Charge is paid to schedule a qualified engineer visit and identify the fault in the appliance.
Important :-
Diagnosis Charges are generally non-refundable once the engineer has been assigned and the visit has been scheduled.
If the customer proceeds with the recommended repair/service, the diagnosis charge may be adjusted against the final service bill, subject to platform rules.
Diagnosis Charges cover the engineer's visit, inspection, technical assessment, and service coordination costs.
2. Customer Cancellation
Before Engineer Assignment, If the customer cancels before an engineer is assigned: Eligible for a full refund of the amount paid.
After Engineer Assignment, If the customer cancels after engineer assignment but before engineer arrival: Refund may be approved after deducting applicable administrative or operational charges.
After Engineer Arrival, If the engineer has reached the service location: Diagnosis Charges are non-refundable.
3. Service Not Available
If DrCool Care is unable to provide service due to:
No engineer availability
Area not serviceable
Technical limitations
Platform error
The customer will receive a full refund of the amount paid.
4. Duplicate Payments
In case of accidental duplicate payments:
The excess amount will be refunded after verification.
Refund processing may take 5–10 business days depending on the payment provider.
5. Failed Transactions
If payment is deducted but booking is not confirmed: The amount is usually reversed automatically by the payment provider. If not reversed, customers may contact support for verification and assistance.
6. Repair and Service Charges
After the customer approves a quotation and the service work has started: Service charges become non-refundable.
Refund requests based on change of mind will not be accepted.
7. Spare Parts and Materials
Spare parts, gas charging, consumables, and materials used during service are generally non-refundable once installed or used.
Refunds may only be considered if:
Wrong part was installed.
Incorrect billing occurred.
Service engineer error is verified.
8. Warranty Claims
If a service is covered under an applicable warranty: Customers should submit a warranty claim through DrCool Care Application.
The issue will be inspected and resolved according to the warranty terms.
Warranty claims do not automatically qualify for monetary refunds.
9. Fraudulent or Misleading Requests
Refunds may be denied if:
False information is provided.
Fraudulent activity is detected.
Service was successfully delivered.
Platform policies have been violated.
10. Refund Method
Approved refunds will be processed through:
Original payment method
Bank transfer
UPI transfer
as determined by DrCool Care.
11. Refund Processing Time
After approval:
UPI Refunds: Usually 1–7 business days
Card Refunds: Usually 5–10 business days
Bank Transfers: Usually 3–10 business days
Actual timelines may vary depending on banking and payment partner systems.
12. Dispute Resolution
Customers who disagree with a charge may contact DrCool Care support.
DrCool Care reserves the right to investigate the matter and make the final decision based on service records, photos, job reports, OTP confirmations, and other available evidence.
Contact Us :
Email: support@drcoolcare.com
Website: https://drcoolcare.com/
Customer Support: +91 9196009018
Short Customer Notice (Recommended)
Note:- Diagnosis Charge is paid for inspection and fault diagnosis. If you proceed with the repair/service, this amount may be adjusted in the final bill. Once the engineer visit is scheduled or completed, the diagnosis charge is generally non-refundable.