Privacy Policy
Last updated: 7th July 2026
Welcome to DrCool Care. Your privacy is important to us. This Privacy Policy explains how DrCool Care collects, uses, stores, shares, and protects your personal information when you use our website, mobile applications, and services.
By accessing or using DrCool Care, you agree to the collection and use of information in accordance with this Privacy Policy.
1. About DrCool Care
DrCool Care is a technology platform that connects customers with independent service engineers for repair, maintenance, installation, inspection, and related services for air conditioners, refrigerators, washing machines, RO systems, microwaves, and other home and commercial appliances.
2. Information We Collect
A. Customer Information
We may collect:
Full Name
Mobile Number
Email Address
Service Address
GPS Location
Profile Information
Booking Details
Device Information
Payment Details
Service History
Chat and Communication Records
Before/After Service Photos
B. Engineer Information
We may collect:
Full Name
Mobile Number
Email Address
Aadhaar Card Details
PAN Details
Bank Account Details
Selfie Verification
Skills and Experience Information
Live Location During Jobs
Ratings and Reviews
Service History
C. Technical Information
IP Address
Device Model
Operating System
App Version
Browser Information
Crash Reports
Log Files
Usage Analytics
3. Why We Collect Information
We collect information to:
Create and manage user accounts
Verify identity of customers and engineers
Process service bookings
Assign service requests
Track engineer arrival and job completion
Generate invoices and reports
Process payments and refunds
Prevent fraud and unauthorized activities
Improve platform performance
Resolve disputes and complaints
Provide customer support
Meet legal and regulatory requirements
4. Location Permissions
DrCool Care may collect location information:
For Customers
To identify service availability
To locate nearby engineers
To improve booking accuracy
For Engineers
To verify attendance
To confirm job start and completion
To calculate travel distance
To prevent fake job completion
Location tracking may continue during active service assignments and stop when the service is completed.
5. Camera and Photo Permissions
DrCool Care may request camera access for:
Profile verification
Live selfie verification
Before-service photos
After-service photos
Job completion records
Warranty claims
Technical inspection reports
Microphone Permission
Microphone access may be used only where voice communication or support features are available.
7. Storage Permission
Storage access may be required to:
Upload service photos
Download invoices
Store service reports
Upload verification documents
8. Payment Information
Payments may be processed through authorized third-party payment gateways.
DrCool Care does not store:
Debit Card PIN
Credit Card PIN
CVV Numbers
UPI PIN
Net Banking Passwords
Payment processors maintain their own privacy and security practices.
9. Diagnosis Charges and Payment Records
Where applicable:
Advance diagnosis charges may be collected.
Service charges may be adjusted against diagnosis charges according to platform rules.
Payment records may be stored for accounting, tax, warranty, and dispute-resolution purposes.
10. Communication Monitoring
To maintain service quality and security:
In-app chats may be stored.
Support conversations may be recorded.
OTP verification records may be maintained.
Customer and engineer interactions may be reviewed in case of disputes.
11. Warranty Records
DrCool Care may maintain:
Warranty details
Service history
Service reports
Replaced part records
Complaint records
for warranty verification and support purposes.
12. Data Sharing
We may share limited information with:
Service Engineers
Customer name
Service address
Contact details
Booking information
Customers
Engineer name
Engineer rating
Engineer profile details
Service status
Third Parties
Payment gateway providers
Cloud hosting providers
SMS and OTP providers
Government authorities when legally required
DrCool Care does not sell personal information to third parties.
13. Fraud Prevention
We may use collected information to:
Detect fake bookings
Detect fraudulent transactions
Prevent identity misuse
Prevent unauthorized account access
Investigate suspicious activities
Accounts involved in fraudulent activities may be suspended or permanently terminated.
14. Data Security
DrCool Care uses reasonable technical and organizational security measures including
Secure servers
Access controls
Encrypted communications
OTP verification
Authentication systems
Monitoring and audit logs
However, no internet-based system can guarantee absolute security.
15. Data Retention
We may retain information:
For legal compliance
For tax purposes
For warranty management
For dispute resolution
For fraud prevention
For business operations
Data may be retained even after account deletion where required by applicable laws.
16. User Rights
Users may:
Access their information
Update profile information
Request correction of inaccurate data
Request account deletion
Withdraw certain permissions
Requests may be submitted through customer support.
17. Account Deletion
Users may request account deletion through the application or support team.
Upon deletion:
Account access may be removed.
Certain legal, financial, tax, warranty, and dispute-related records may continue to be retained as required by law.
18. Children's Privacy
DrCool Care services are intended only for individuals aged 18 years or older. We do not knowingly collect personal information from children.
19. Cookies and Analytics
Our website and applications may use:
Cookies
Analytics tools
Performance monitoring tools
Error reporting systems
to improve user experience and platform performance.
20. Legal Compliance
DrCool Care may disclose information when required:
By law
By court order
By government authority
For investigation of fraud or criminal activity
To protect legal rights and safety